Do I have to clean the interior of the car out?
It would be helpful and speed up the process if children’s car seats and larger items were removed ( we need to check the operation of all seat belts). Our staff don’t enjoy having to navigate round-filled Nappies or dog poo bags when they are doing your test…yes it happens quite regularly!
My car has a new MOT. Do I need to get it serviced?
Yes. An MOT will check that the car is safe. It does not check the newness of the engine oil, the condition of spark plugs or belts, when the filters were changed and the level and quality of your antifreeze for example. Cars blow up every day and strand people on the motorway with a valid MOT purely though bad or no maintenance.
Do I have to leave my car with you?
Most customers do, but you are welcome to sit in our reception. I will make you a mug of Tetley Tea, Galaxy Hot Chocolate or Gold Blend Coffee. For colder days we can offer you a choice of cuppa soups (please ask for choices on the day). In addition, we have a large Customer Refreshment fridge freezer with orange and apple juice, chilled bottles of mineral water, Zero Coke, Tango Apple, and Fanta Orange. R Whites Lemonade, Barrs Cream Soda and a selection of ice creams for hotter days. We have treats for our doggy visitors and one-day adult future customers. We have a choice of two customer toilets and Ken Bruce and Popmaster on the radio!
If I leave my car, how will I know the outcome of the test?
If the car has passed, we will text you as soon as it’s ready to collect. If the car has failed, we will price up the cost of sorting the failures out and call you to let you know.
If I can’t pick up my car that night, is it ok to collect it the next morning?
Yes
